Primary Roles & Responsibilities: 

Troubleshoot complex networking and security technologies from a variety of OEM’s including Cisco, Palo Alto, Fortinet, Juniper/HPE/Aruba, and others. 

Experience with Data Center Virtualization and Storage technologies is a plus. 

Strong understanding of security and privacy controls; ability to design and configure systems according to current standards. 

Ability to work independently with customers to consult on and troubleshoot high difficulty technology issues and maintain an accurate issue list. 

Provide systems administration training to clients. 

Understand the customer environment (technical and political) and escalate issues when necessary. 

Collaborate with Account Managers to identify new opportunities for cross-selling and up-selling during projects. 

Participate in the modification and continual improvement of professional services project documentation and implementation ...