**Job Description Summary**
Responsible to drive ongoing management/maintenance of all Digital infrastructure, products, services & ops ensuring business continuity, capacity management, incident response & help desk mgmt. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role carries high levels of operational judgment and accountability, balancing autonomy with alignment to operating policy objectives. Key responsibilities span capacity management, incident response, help desk management, and software quality improvement with a direct impact on the team's ability to deliver services that meet defined standards of quality, timeliness, and business value.

**Job Description**

**Responsibilities:**

+ Serve as theprimary operational ownerfor AI application infrastructure, monitoring system health, managing incident detection, escalation, and timely resolution in alignment with defined SLA/SLO targets across the DevOps li...