Job Description

Daily Tasks and Standards

Complies with the hotel’s policies, procedures, and service standards, as well as Fairmont standards.

Maintains positive relationships with guests and ensures the team is informed about the hotel’s services.

Stays updated on groups, events, VIP guests, and guest movements to ensure safety and comfort.

Conducts preventive patrols around the property and documents all actions taken.

Investigates incidents, theft, lost items, guest complaints, and risk situations, preparing detailed reports.

Coordinates first aid assistance and acts as the first contact during emergencies together with the Duty Manager.

Supervises the prevention and lifeguard team, organizes schedules, and manages department inventory.

Participates in group and event meetings and handles special guest requests.

Access Management and Reception

Controls access for visitors, suppliers,...