Error free execution of all customer/branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.
Maintain customer confidence and protect bank operations by keeping information confidential.
Adherence of key soft skills: thank clients, maintain eye contact, invite them back etc.
Meeting TATs (Turn Around Time) for transaction processing
Control and Compliance
Implement all processes as per priority segment’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance.
Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating