Be the first point of contact for all Priority customers walking into the Priority Lounge/branch.
Acknowledging the customer’s presence in the lounge/premises and greet the customer within the first 10 seconds.
Manage the traffic flow by proactively asking and resolving queries and completing transactions of Priority clients within the lounge.
Ensuring timely pickup of phone calls with the standard script of greeting.
Respond to and resolve enquiries and problems while ensuring 100% policy and procedural compliance while conducting transactions.
Complete end to end error free and timely instant account opening and instant debit card issuance of HNWI clientele.
Manage and supervise customer footfall and referrals at branch counters, RM desks, drop boxes, helpline and suggestions/comments boxes to aid customer experience and assist end to end issue resolution.