Engages with customers in order to understand what matters to the customer and deliver against those demands. Identifies authenticity of the customer in order to prevent disclosure of information to unauthorised persons. Takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand (which includes the processing of customer mandates and documentation requirements for banking facilities). Drives one-and-done as far as possible updates relevant systems with history notes as applicable. Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand. Deals with customer enquiries, ranging from product questions and customer account activities across all mediums available in the Direct CST within the agreed service times. Discloses to customers that he/she is acting under supervision along with other relev...