Our client, is a Vacation Rentals company, is looking for a Premium Support Sr. Spec for their Montreal, QC location. Responsibilities:

+ Excellent verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders

+ Active listening skills

+ Empathy and patience in dealing with customers, especially in high-pressure situations

+ Strong organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments

+ Passion for delivering exceptional customer service and setting a high bar

+ Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively

+ Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives

+ Ability to adapt to new t...