Elevate customer satisfaction as a Premium Support Engineer with OpenText, focusing on Fax technology. Leverage advanced technical skills to enhance client success in their solutions.
OpenText is seeking an experienced Premium Support Engineer to provide tailored support and expertise, particularly in OpenText Fax. You will collaborate closely with customers to ensure high levels of service and address their technical challenges efficiently. Your role will significantly influence customer retention and account growth through strategic partnerships.
Key Responsibilities:
• Serve as a primary contact for product support incidents
• Develop a strong technical understanding of customer environments
• Provide timely updates and coordinate with internal experts
• Recommend best practices to reduce operational risks
• Conduct periodic assessments to enhance customer knowledge
Requirements:
• Bachelor's degree preferred; 3+ years in customer support
• Advanced kno...