Execute installation and commissioning of integrated systems, including access control, CCTV, networking (routing, switching, and wifi), AV, and smart meeting rooms. Structured cabling knowledge is an advantage.
Troubleshoot post‑deployment issues and provide ongoing technical support aligned with client SLAs and RAMAu2019s service standards.
Train internal teams and client stakeholders on product usage, system workflows, and technical best practices.
Support marketing and sales efforts by participating in product launches, feature updates, and client presentations.
Draft high‑quality documentation including system architecture diagrams, operational manuals, support SOPs, and handover checklists.
Manage RMA cases and vendor coordination to ensure smooth processing and client satisfaction.
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