The charter for this role will include:

• Greet and assist walk-in students and parents.
• Manage student appointments and maintain the counselor calendar.
• Handle incoming calls and guide students to the right point of contact.
• Maintain daily visitor logs and ensure the front office is always well-organized and presentable.
• Make outbound calls to prospective students who have shown interest in studying abroad (via leads from website/events/social media).
• Share accurate and basic information about countries, courses, and intakes.
• Follow up on leads and schedule appointments for counseling sessions.
• Maintain proper call logs and update lead data in CRM tools.
• Handle basic queries over call or WhatsApp and guide students to the appropriate counselor

Ideal Persona would :

• Excellent communication in English and Hindi <...