The Practice Manager will oversee and manage all operational aspects of the zoo veterinary center. This includes managing the daily operations, ensuring compliance with animal welfare standards, and supporting the team of veterinary professionals. The role requires an individual with leadership skills, veterinary experience, and the ability to manage a diverse team.

• Handle business intricacies, including managing front desk staff, reception team, groomers, cleaners, accountants, pet hotel caretakers, and dog trainers.
• Conduct regular performance appraisals and ensure a positive work environment to meet organizational goals.
• Enhance client services through effective communication and maintain a practice philosophy to attract new clients and retain existing ones.
• Resolve pet owner complaints and financial issues by continuously refining policies, SOPs, and work protocols.
• Design plans aligned with t...