Job Summary

Responsible for supervising and managing the daily operations of a service department, including directing service technicians, assigning workloads, and ensuring efficient, safe, and high-quality completion of service tasks. Oversees performance, controls costs, and supports customer service and operational goals.

Responsibilities

• Oversee daily service department operations and workflow.
• Assign and manage workloads for service technicians.
• Supervise and direct technician activities to ensure quality and safety.
• Monitor shop costs and maintain profitability targets.
• Ensure availability of manpower, tools, and supplies.
• Review ongoing and completed jobs for accuracy and compliance.
• Maintain a safe and organized work environment.
• Assist in resolving customer service issues and complaints.
• Establish work standards and evalu...