Engage with customer in a courteous and professional manner.

Ensures prompt and efficient attention to customer needs.

Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.

Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.

Complete required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.

Complete training in...