Mercier Consultancy is thrilled to present an opportunity for a Portuguese-Speaking Customer Service Representative for our Client's Online Retail Department based in Greece. In this essential role, you will offer exceptional support to our Portuguese-speaking customers, assisting them with their online shopping inquiries and ensuring a seamless shopping experience.

Your fluency in Portuguese will be vital in addressing customer needs, from providing information about products and assisting with order placements to resolving any issues that may arise. Your expertise and commitment to customer satisfaction will contribute significantly to the success of our online retail operations.

Responsibilities

• Deliver exceptional customer service in Portuguese via phone, email, and chat regarding online retail inquiries
• Assist customers with their product questions, order tracking, and return processes
• Effectively resolve customer complaints and issue...