Mercier Consultancy is excited to offer an opportunity for a Portuguese Speaking Customer Service Representative to join our Client's Online Banking Department in Greece. In this important role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with their banking inquiries and helping them navigate our digital banking services.

Your fluency in Portuguese will be essential as you handle questions related to account management, transaction inquiries, and online banking features. Your expertise in customer service will ensure that clients receive the best possible assistance, fostering trust and satisfaction with our online banking services.

Responsibilities

• Deliver outstanding customer service in Portuguese through phone, email, and chat regarding online banking inquiries
• Assist customers with account setup, transactions, and other banking services
• Effectively resolve customer complaints and provide ti...