Mercier Consultancy is excited to announce an opportunity for a Portuguese Speaking Customer Service Representative for our Client's Logistics & Courier Company. In this pivotal role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with inquiries related to logistics, shipping, and courier services.

Your fluency in Portuguese will be essential as you help clients track their shipments, resolve delivery issues, and navigate our logistics services. You will play a vital role in ensuring customer satisfaction and fostering positive relationships with our clients in the logistics sector.

Responsibilities

• Deliver high-quality customer service in Portuguese through phone, email, and chat regarding logistics and courier inquiries
• Assist customers with tracking shipments, managing deliveries, and understanding service options
• Resolve customer complaints and issues in a prompt and professional manner