Mercier Consultancy is excited to offer an opportunity for a Portuguese Speaking Customer Service Representative for our Client, a leading HR & Payroll Software Provider. In this vital role, you will provide exceptional support to our Portuguese-speaking clients, assisting them with inquiries related to our innovative HR and payroll solutions.

Your fluency in Portuguese will be key in ensuring that clients receive the assistance they need for effective use of the software, resolving their queries, and enhancing their overall experience with our services. By focusing on customer satisfaction, you will help drive the success of our client’s HR and payroll solutions.

Responsibilities

• Deliver high-quality customer service in Portuguese through phone, email, and chat for HR and payroll software inquiries
• Assist clients with software navigation, troubleshooting, and understanding functionalities
• Resolve customer issues and questions in a tim...