Mercier Consultancy is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative for our Client’s E-Commerce Platform, located in Greece. In this engaging role, you will provide top-notch support to our Portuguese-speaking customers, assisting them with inquiries related to our online shopping platform.

Your fluency in Portuguese will allow you to effectively communicate with customers, helping them navigate their online shopping experiences, understand product details, manage orders, and resolve any issues they may encounter. You will play a vital role in ensuring customer satisfaction and loyalty in our vibrant e-commerce environment.

Responsibilities

• Deliver exceptional customer service in Portuguese via phone, email, and chat regarding e-commerce inquiries
• Assist customers with questions about product availability, order placements, and shipping inquiries
• Effectively resolve customer complaints...