Mercier Consultancy is thrilled to announce a vacancy for a Portuguese Speaking Customer Service Representative for our Client, a leading Cloud Services Provider, located in Greece. In this vital role, you will provide outstanding support to our Portuguese-speaking customers, assisting them with inquiries related to various cloud services and solutions.

Your fluency in Portuguese will be essential as you help clients understand our offerings, troubleshoot issues, and ensure their experiences with our cloud services are seamless and productive. Your commitment to exceptional customer service will be key in building strong relationships with our clients.

Responsibilities

• Deliver exceptional customer service in Portuguese through phone, email, and chat regarding cloud services inquiries
• Assist customers with technical questions, account management, and service usage
• Engage in troubleshooting and resolving customer issues promptly and effectiv...