Mercier Consultancy MD is looking for dedicated Portuguese-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this position, you will provide exceptional customer service to Portuguese-speaking clients, assisting them with product inquiries, troubleshooting, and after-sales support.

Key Responsibilities

• Provide professional and timely customer support to Portuguese-speaking customers via phone, email, and chat regarding electronic products and services.
• Assist customers with technical issues, product information, warranty claims, and service requests.
• Maintain accurate records of customer interactions and case resolutions within the CRM system.
• Collaborate with internal teams to resolve customer issues efficiently and enhance customer satisfaction.
• Stay informed about product updates, company policies, and industry trends.
• Contribute to continuous improvement of custom...