Mercier Consultancy is looking for a skilled Portuguese Customer Service Representative to join our Client, a leading Payment Solutions Provider, based in Athens, Greece. In this role, you will be the frontline support for Portuguese-speaking clients, assisting them with inquiries regarding payment solutions, account management, and transaction issues.

Your proficiency in Portuguese will enable you to deliver effective communication and excellent customer service, ensuring clients have a smooth experience with our payment services. You will work closely with internal teams to resolve issues promptly and contribute to customer satisfaction and retention.

Responsibilities

• Provide exceptional customer service in Portuguese related to payment solutions and services
• Assist clients with account inquiries, payment processing, and troubleshooting transaction issues
• Resolve complaints professionally, escalating complex issues when necessary
• Ma...