Mercier Consultancy is thrilled to present an exciting opportunity for a Polish-Speaking Tech Support Specialist for a prominent electronics company located in Athens, Greece! This role is essential for providing exceptional technical assistance to Polish-speaking clients who need help with their electronic devices.

If you possess a strong passion for technology, enjoy solving problems, and excel at delivering outstanding customer service, we encourage you to apply and join our dynamic team!

Responsibilities

• Deliver technical support in Polish through phone, email, and chat channels to customers utilizing electronic products
• Identify and troubleshoot product-related issues to achieve high customer satisfaction
• Document interactions and resolutions clearly within the support system
• Work with engineering teams to escalate and resolve more complex concerns
• Educate customers about product features, functionalities, and optima...