Mercier Consultancy is pleased to offer a fantastic opportunity for a Polish Speaking Customer Service Representative to join our Client's Airline Booking Company based in Athens, Greece. In this role, you will provide assistance to Polish-speaking customers, helping them with airline bookings, itinerary changes, and travel-related questions.

Your fluency in Polish will be essential for communicating effectively with clients, ensuring their flight reservations are handled smoothly and any issues are resolved promptly. You will play a vital role in contributing to a seamless travel experience for our customers.

Responsibilities

• Provide exceptional customer service in Polish regarding airline bookings and travel inquiries
• Assist customers with flight reservations, cancellations, and modifications
• Resolve booking issues, delays, and complaints professionally and efficiently
• Maintain accurate records of customer interactions in the CRM sy...