Position Overview
Please note this role is a 6-month fixed term contract.
What you’ll do
Your key accountabilities will include:
Lead, coach and develop a team of Policy Specialists, creating a high-performing, engaged and inclusive team cultureDrive strong operational performance across the service, ensuring SLAs are consistently met and call quality and efficiency measures are deliveredManage resource planning and scheduling to ensure the right support is in place across all operating hoursIdentify trends, risks and opportunities through data and insight, using these to continuously improve processes, service delivery and customer experienceBuild strong relationships with business partners across the business, ensuring feedback is captured and translated into meaningful improvementsWho you are
Your skills will include:
Strong leadership experience, with a track record of managing and developing high-pe...