ROLE SUMMARY

The Plumbing Claims Administrator plays a critical role in ensuring exceptional service delivery to customers and their clients by managing plumbing-related claims with efficiency, integrity, and cost-consciousness. This role involves close collaboration with contractors to uphold service standards, offering guidance and support to help them meet expectations. The administrator is responsible for overseeing the full lifecycle of plumbing claims, ensuring timely resolution, accurate documentation, and proactive communication to all stakeholders.

QUALIFICATIONS

• Minimum: Grade 12 or equivalent NQF level 4
• Advantageous: Diploma, Certificate or Accreditations in Business Administration.

EXPERIENCE

• Experience with customer service and contractor liaison.

SKILLS & KNOWLEDGE

• Computer literate
• Basic proficiency in MS Office products.