Role Overview

As a Player Engagement Agent, you will serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players’ questions and providing valuable feedback to our developers.

Responsibilities

• Deliver excellent customer support to players via ticketing, email or chat.
• Investigate and resolve player inquiries promptly.
• Assist internal teams with project‑related requests to ensure smooth collaboration.
• Gather and deliver player feedback according to established procedures.
• Provide translations when required for seamless communication.
• Maintain accurate and detailed reports.
• Escalate issues promptly following established procedures.
• Contribute to smoother support processes with personalized macros and knowledge base.
• Help maintain high‑quality standards through th...