Function as a primary contact to research, address, and promptly fulfill Database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.
Provide support for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.
Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution.
Develop and maintain in-depth knowledge of our database through company-sponsored training and experience
Assist in daily administration activities including setup, configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards.
Tuning, troubleshooting and production support for database environments deployed in multi-A...