Control and monitor the daily work activity on the IT system

Allocate and deliver services to agreed business priorities in the most

cost effective way

Monitor incoming work raised by the service centre

Update IT system to allow statistical data to be collated and reported

Liaise with operatives to ensure work is completed within specified timeframes

Conduct customer satisfaction surveys

Follow up on enquires and complaints

What we are looking for in our ideal Work Planner:

Strong administrative skills and ability to operate a computerised database system (ideally Opti-Time). Experience in working with Microsoft Office software (Outlook, Word, Excel and Access). Ability to work to deadlines and strong communication skills. Experience gained within a social housing environment is beneficial.

We offer a range of benefits for a rewarding...