Join Sun Life as a Plan Setup Specialist focused on Group Benefits. This role demands exceptional customer service skills, technical acumen, and project management capabilities.
In this position, you will enhance customer satisfaction by managing the setup of Member Enrolment Sites and revising group plans. Strong organization, analytical skills, and the ability to negotiate will be essential to streamline processes and deliver accurate plans for clients. You will also troubleshoot technical issues while engaging with various staff to ensure successful implementations.
Key Responsibilities:
• Ensure timely processing of new business and revisions
• Provide support to clients and resolve inquiries
• Negotiate to support effective benefits program administration
• Recommend system setups based on customer analysis
• Act as subject matter expert during project initiatives
Requirements:
• Minimum 3 years of directly-related experience
• Bilingual fluency in Fr...