POSITION OBJECTIVES Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants. Duties & Responsibilities Administration To prepare weekly/monthly meeting documents and minutes. To organize social events & meetings.
Tenant Communication: Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally. Maintain regular communication with tenants to understand their needs and identify areas for improvement. Conduct regular survey and achieve good results. Problem Solving: Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner. Maintain accurate records of issues, resolutions, and follow-up actions taken. Tenant Retention: Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration wit...