QUALIFICATIONS

• Required to have an active registered nursing license. (PHRN/USRN)
• Minimum 2 years of bedside/managed care field experience
• Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook
• Ability to use a variety of electronic information applications/software programs including electronic medical records.
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
• Management and/or supervisory experience.
• Experience conducting health assessments with patients
• Experience interacting with members of the healthcare team
• Ability to utilize critical thinking skills

DUTIES & RESPONSIBILITIES

Internal Customer Relations

• Communicate resignations in the team and other agent concerns to HR.
• Update employee attendance r...