Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is responsible for driving the Customer Service (CS) digital transformation agenda, leading the evolution of systems, processes, and operating models to enhance customer experience and operational efficiency. The incumbent acts as a strategic business technology partner, owning the end-to-end lifecycle of CS platforms—including transformation initiatives, demand governance, and operational excellence—while aligning with PHKL and Group strategy.

Job Responsibilities

CS Transformation & Digital Roadm...