Job Title: Customer Support Representative – Pharmacy OperationsJob Description
The Customer Support Representative plays a key role in pharmacy operations by handling inbound and outbound calls, coordinating refill deliveries, and ensuring patients receive timely, accurate, and compassionate support. This role focuses on non-clinical inquiries such as prescription status and financial information, while collaborating closely with clinicians and internal teams to deliver a seamless patient experience.
Responsibilities

+ Serve as the primary contact for outbound telephone calls to address non-clinical customer inquiries, including general prescription status and financial information, in order to minimize workflow interruptions for clinical staff.

+ Handle a high volume of inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate information is captured in patient profiles so that orders can be processed and shipped on time.
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