Ensures compliance with all federal, state, local-government, and private-industry mandates, including HIPAA and PCI regulations.

Monitors and analyzes revenue cycle performance across Hospital Billing (HB) and Professional Billing (PB), identifying trends and driving action plans to improve key performance indicators (KPIs).

Develops and executes strategies to optimize cash collections, reduce AR days, and improve overall financial outcomes.

Identifies operational risks, barriers, and process gaps; implements sustainable solutions to improve efficiency and performance.

Builds and maintains strong working relationships with internal stakeholders and payer representatives to support issue resolution and performance improvement.

Holds PFS team accountable for productivity, quality, and service standards, with a balanced focus on patient experience and financial outcomes.

Provides leadership, coaching, and development for PFS staff; partners wi...