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PetSmart Customer Service Key Holder

PetSmart Store Support Group, Inc.
Location 📍 st. albert, Canada
Posted 📅 June 01, 2026
Work Type ⏰ Full-time

Position Overview

Step into a key leadership role at PetSmart as a Customer Service Key Holder. Lead your team to deliver exceptional service while managing store operations and safety.

As the Customer Service Supervisor, you will facilitate the associate experience and drive engagement through effective training and support. You will be responsible for enhancing the pet parent experience while ensuring store standards and compliance with company policies. This is an essential role that requires strong communication skills and an ability to work collaboratively in a fast-paced environment.

Key Responsibilities:
• Train and mentor associates to foster growth
• Address customer inquiries and manage experiences
• Oversee store cleanliness and safety compliance
• Facilitate store events and marketing efforts
• Ensure accurate point-of-sale operations

Requirements:
• Minimum 2 years of retail experience in a customer-focused environme...

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Job Details

Employment Type
Full-time
📊
Category
Management & Operations
🏠
Work Arrangement
On-site
📍
Location
st. albert, Canada