**Kennel CUSTOMER SERVICE – HAPPY TAILS PET RESORT**

**Introduction:**

The purpose of this position is to serve as a Kennel Technician (Pet Care Specialist) at Happy Tails Pet Resort, to perform record keeping and clerical duties related to animal patient care and treatment, and to provide miscellaneous support to the Kennel Supervisor and coworkers. This position requires a practical knowledge of kennel organization and services, the basic rules and regulations governing visitors and animal boarding as well as hospital treatment, and a practical knowledge of the standard procedures, veterinary records and terminology used in the kennel and/or hospital.

**Major Goals:**

To be efficient, very pleasant, courteous, polite, concerned and helpful to all clients under ALL conditions at ALL times. To ensure the safety, comfort and well-being of our guests. To keep the office organized, ensuring an efficient flow. To promote our services and products. To ...