Job Description


A bit about the role



As a Personal Shopping Department Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is the service that accompanies them.



As Personal Shopping Manager you will:



• Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit



• Role model and deliver an exceptional personalised service to all customers. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues



• Demonstrate a commercial mind set and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity



• Create and take ownership of a clear p...