Shape Personal Lines operations as a Management Leader. Oversee workflow efficiency, enhance service quality, mentor teams, and support new business initiatives effectively.
This leadership role focuses on ensuring the smooth daily operations of the Personal Lines department. You will manage CSRs, oversee ticket assignments, and facilitate the processing of new business while driving high performance through effective training and development programs. Your role is key in maintaining strong operational standards and service excellence.
Key Responsibilities:
• Lead daily operations of Power Broker downloads
• Prioritize and manage service and new-business tickets
• Assist brokers with new business processing
• Oversee renewal tracking and follow-up
• Maintain service quality and identify improvement opportunities
Requirements:
• 5+ years in Personal Lines brokerage
• Preferred leadership or supervisory experience
• Strong knowledge of Power Broker system...