Permanent - Service Manager - Johannesburg (Incl. Northern Suburbs) - South Africa

• To oversee Service Area Managers, Warranty Manager & Service Plan Administrator

Key Performance Areas (Outputs)

• Oversee functioning of Warranty Manager, Area Service Managers, Service Plan Administrator, Customer Care and Training.
• Oversee management of Service Plan programme.
• Responsible for all technical and non-technical issues in the service department.
• Responsible to check all administration of service department.
• Responsible for reporting and organising training based on the skills shortage.
• Responsible to understand and advise dealer on business opportunities for increased profitability.
• Responsible to follow up and implement on all action plans.
• Ensure that dealer complies with company SA CI requirements.
• Report to Department manager on irre...