To lead and manage a team of Client Partner by defining and directing activities, monitoring performance, and developing staff to ensure that the desired client outcomes are achieved on an ongoing basis at the required professional standard as set by company.
To drive the company culture throughout the team to ensure that they live according to the company values and uphold the professional reputation of the business at all times.
Achieve account growth and retention targets by delivering exceptional client service and managing client account relationships.
Proactively build and maintain relationships with internal and external stakeholders to improve project efficiency, secure renewals, and increase cross‑sell opportunities.
To ensure projects are delivered within the allocated budgets while maintaining the profit margin agreed upon with the client.
To manage costs, billable hours, resource productivity ...