We are looking for a highly analytical and structured Performance Leader to strengthen performance management across our Global Service Operations in IO and CEA. This role is responsible for establishing robust governance, defining and structuring KPIs, driving deep performance analytics (including Pareto analysis), and ensuring disciplined follow-up on actions to create measurable business impact The ideal candidate combines consulting rigor with hands-on service operations experience and has successfully driven productivity and efficiency improvements in operational environments. This is a junior-to-mid level role (5+ years of experience), suited for a high-potential profile ready to take ownership of performance impact. Key Responsibilities 1. Performance Governance & Structure • Design and implement a clear performance governance framework for Service Operations. • Establish meeting cadence, reporting standards, and escalation processes with the Global Service team. • Ensure alignm...