Performance Coach Job Description
Location: Shoreditch, London / Hybrid
Salary: £35,000 – £40,000 base (depending on experience) + Performance-Linked Commission Structure
Reports to: Head of Sales

Position Purpose

As our business scales its outbound operations across Web, Renewals, and Outbound teams, we need a high-energy, hands-on Performance Coach. Your mission is to take SwiftSwitch agents and shape them into elite, multi-utility consultants. You will be the bridge between the Dialler Manager's data and the agents' actual conversation quality. You'll listen to live calls, run daily micro-coaching sessions and directly own the conversion rates for Trustpilot reviews and cross-utility savings pitches (Energy to Water, Waste, Payments or Telecoms).

RequirementsKey Responsibilities

Targeted Micro-Coaching: Run daily side-by-side coaching, call calibration, and rapid-fire 10-minute feedback sessions focusing heavily on conversational transitions a...