Job Description
Location: Selangor, Malaysia #LI-Hybrid
About this role: The purpose of this role is to serve as the first point of contact for employees, managers and P&O community in regards to P&O related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.

Key Responsibilities:
•Provide rapid, high quality and accurate response/support to all P&O related queries.
•Take ownership for queries and be responsible for case opening and closing (end to end); serve as the first and final point of contact for the customer.
•Guide and act as a consulting partner for P&O processes and systems related queries.
•Offer guidance and points of contact to customer on queries beyond P&O scope.
•Maintain active communication with customer through designated channels.
•Contribute to enhancement of work instructions based on QA findings a...