Overview

Ensures clients and their employees remain in compliant with guidelines from health benefit carriers.

• Researches and resolves product and service issues relative to the H&B suite of products from any internal/external clients. Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and Paychex.
• Responsible for quality control audits of H&B processes and reporting results to the H&B supervisor and management team.
• Maintains an accurate recording of all internal and external communication.
• Updates and Maintains procedures and processes for the Agency.
• Exhibits comprehensive knowledge of Paychex Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction.
• Develops enhancements to existing or new processes ...