**Job Description**

We’re looking for a PC Systems Analyst based at our Anchorage, AK office supporting Holland America–Princess (HAP). This role involves providing technical support and training for end-users, as well as performing tasks such as adapting procedures and equipment, and documenting operational problems. The role includes troubleshooting and diagnosing issues with computers, software, network connectivity, and peripherals, as well as installing and configuring new hardware and software, including updates and upgrades. It also involves user training to educate individuals on the proper use of technology and applications, providing technical support to answer user questions and assist with technical issues both over the phone and in person.

Additionally, it encompasses system maintenance through regular checks on equipment and networks to prevent issues, assisting with data backup procedures and recovery in case of system failures, and implementing and enf...