Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
Perform user administration tasks (e.g. access management) - Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions.
Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
Prepare reports on the evaluation of services and processes.
Provide assistance to P&O Services projects at country or BU level - Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products...