Payment Officer (x3 Roles)

• Location: Geelong (Hybrid: 3 days in office, 2 days from home)
• Rate: $52.00 per hour + super
• Term: Temporary (ASAP – 31 December 2026)

About the Opportunity

As a Payment Officer, you will be responsible for the timely and accurate processing of high-volume provider accounts and client reimbursements. This role is a dynamic blend of financial processing, proactive problem solving, and high-quality customer service.

Key Responsibilities

• Efficient Processing: Manage medical treatment costs and accurately process provider accounts to ensure eligibility of the medical excess threshold.
• Customer Service Excellence: Provide first call resolution via inbound and outbound calls through the dedicated accounts phone line.
• Problem Solving: Use LEAN techniques to identify the root cause of payment issues and implement process improvements.
• Technical Management: Utilize specialized sy...