Generate challans for the collection of application fees, connection charges, demand notes, security deposits, etc., from customers applying for new gas connections.
Maintain and organize records and documentation of paid challans, demand notes, etc.
Review the completeness and accuracy of payment details linked to connection charges.
Coordinate with teams handling the processing of new connection applications to ensure accurate capture of all financial aspects.
Confirm that payment details correspond with the information provided in the connection application.
Reconcile payment records with the details of approved new connection applications.
Investigate and resolve any discrepancies in payment information.
Engage with customers on payment-related matters, providing clarity on payment requirements and procedures.
Address customer inquiries and concerns regarding fees, charges, and payment proce...