CLIENT: Our client is one of the six banks awarded the fully-digital license by the Bangko Sentral ng Pilipinas (BSP) last 2021.

JOB DESCRIPTION

• Reversals and refunds manual handling
• Chargebacks & dispute management
• Automated Clearing House (ACH)

Key Responsibilities and Deliverables

• Ad-hoc handling of transactions requiring reversals and refunds
• Mostly straight-through processing, flagged cases handled in Exception Handling
• Check flagged as exception transactions (manual processed, over limit, highlighted by TM, etc.) and confirm if transactions should be processed
• Work closely with customer support team to log and handle disputes e.g. transactions not recognized by customers

JOB QUALIFICATION

• In depth knowledge of all relevant banking and regulatory rules and policies related to payment operations, as well as expertise in electronic p...