Overview

TNS are looking for an Operations Support Technician to join our Sheffield based Operations team, working a 24/7/365 shift pattern. As a Technician you will be responsible for pro‑active monitoring of our Processing managed services and first line fault resolution. The role requires excellent communication and problem‑solving skills as customer communication, service and service availability are critical.

Responsibilities

• Work within a shift pattern that provides 24/7/365 cover.
• Support the new Orchestration gateways in multiple AWS regions and multiple Processing‑managed payment platforms.
• Serve as the initial point of contact for customers’ Operations teams.
• Manage incidents using ITIL‑aligned processes, including logging, tracking, escalation, and resolution.
• Communicate incident information and progress updates to internal and external stakeholders.
• Treat assigned incident tickets through to resolut...